Helping Lead the Way in Enhancing Patient-Centered Care and Clinical Services

Mary Geloso, RPh from The Medicine Shoppe in Ilion, NY, has embraced the opportunity with the Flip the Pharmacy (FtP) program by implementing a med sync program into their everyday practice. This change in the workflow has helped identify non-compliant patients and those falling off to now have better tracking through a streamlined approach. A total of 58 new patients were enrolled in their sync program which was identified based on compliance last year. A future goal is to involve more pharmacy staff, and Mary and her team plan to grow the number of eCare plans to continue improving patient care and outcomes. She and 13 other CPESN NY pharmacies in UNY and WNY are part of the FtP program and is helping drive change and advancement with clinical services in the pharmacy setting.